FAQs
How long will it take to ship my order?
Regular orders have a 7-10 business day processing time.
Preorders have 2-2.5 week production time before shipping to you. I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs
Do you accept returns & exchanges?
The following items can't be returned or exchanged
- Custom or personalized orders
- Items on sale
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Do you offer Wholesale?
Yes, we accept a limited number of wholesale accounts per month. Please send us your inquiry to cathy@moon-seed.com and we will be in touch!
How do I care for my items?
Buying handmade
Earrings are made from durable, lightweight materials, hand finished and assembled in our studio in Charleston, SC. Due to the handmade nature of these items, patterns and colors may vary slightly from one pair to the next. Some acrylic cuts may be more, or less, transparent than others. Wood items may display a few freckles that further adds to character of the piece. All in all, no two earrings are the same! Each earring is made with hypoallergenic stainless steel posts and butterflies backs